+1 651 600 7648 | Saint Paul, Minnesota
| EU & US Citizen | Open to Relocation
https://kissedbyux.com/portfolio2
https://www.linkedin.com/in/agneskiss
Principal UX Researcher with over 10 years of experience driving design and strategic decisions in enterprise product development. Expert in applying a strong foundation of both qualitative and quantitative research methods throughout the product lifecycle to synthesize complex findings into actionable insights. Proven ability to partner with senior stakeholders to influence strategy, delivering research that has generated nearly $1M in documented savings
Core Competencies
- Research Methods & Synthesis: Mixed-Methods Research (Qualitative & Quantitative) , Usability Testing (RITE, Formative, Summative), Interviews & Contextual Inquiry, Survey Design & Analysis , Data Synthesis & Actionable Insights.
- Strategic Influence & Program Management: Stakeholder Partnership & Workshop Facilitation , Research Strategy & Roadmap Development , Cross-Functional Collaboration , Scaling Research Practices
- Technical Proficiencies: R, Python, SPSS, SQL, Qualtrics, Figma, Quantitative Data Analysis
Education
MS Data Science | University of Pittsburgh | In Progress
MA Educational Psychology | University of Minnesota (Behavioral Science)
MA English & German Literature | University of Szeged, Hungary
WORK EXPERIENCE
US Digital Service | Volunteer | Remote | June 2024 – July 2025
Senior Researcher/Designer and Accessibility Consultant
- Conducting research and design for AI-aided PDF remediation prototype for Department of Education
- Conducted heuristic evaluation, need findings research, and prototyping in Figma for Veterans and Military Families website
- Redesigned content to increase readability per Clear English guidelines
- Managing stakeholder coordination across government agencies and contractors
McKesson | Contract | Remote | Nov 2023 – May 2024
Senior Digital Strategist, Design Researcher
- Influenced product strategy by leading end-to-end UX research on a B2B enterprise analytics platform, synthesizing findings that directly resulted in a 30% increase in platform adoption
- Conducted contextual inquiries, in-depth interviews, cognitive task analysis, ran workshops, and focus groups
- Uncovered significant user segments with unaddressed needs and developed strategy to accommodate them
- Wireframed short-term design solution for onboarding
PwC | Contract | Remote | Sep 2022 – Apr 2023
Senior UX Researcher and Product Strategist
- Partnered with product stakeholders to influence long-term strategy by developing research-based, retention-enhancing product
- Facilitated stakeholder workshops using Figjam
- Developed research-based long-term retention-enhancing product concepts utilizing generative AI, based on spaced repetition framework
- Designed research roadmap in alignment with product roadmap
- Led recruiting efforts to include users with cognitive and physical disabilities to ensure WCAG 2.1 compliance
Google | Contract | Remote | July 2021 – July 2022
Senior Rapid Researcher (Contract Extended 3 Times to Maximum Allowable Duration)
- Conducted strategic and tactical research for enterprise-wide internal social communication and software development tools
- Ran concept tests, contextual interviews, secondary research, and analyzed surveys with HEART framework
- Coordinated research activities across multiple product teams
Microsoft | Contract | Remote | Apr 2021 – June 2021
Lead UX Researcher
- Directed a comprehensive research strategy for an AI translation app, using formative, summative, and RITE testing to validate the product against WCAG 2.1 standards and ensure an accessible experience for travelers, neurodiverse, and disabled users.
Wondros | Contract | Remote | Nov 2020 – Feb 2021
Senior Design Researcher
- Co-led pilot program for Veterans Affairs Administration to increase veteran engagement in medical research and build communities through research participation
- Mentored junior design researchers in thematic analysis
AnswerLab | Remote | Oct 2018 – Apr 2020
Lead UX Researcher (Full-Time Position)
Led wide range of short- and long-term studies for Fortune 500 clients
- Facebook: Led foundational research for four product initiatives in the Innovation Lab, validating emerging concepts and de-risking development through targeted interviews and diary studies
- Google: Conducted secondary research on Gen Z communication habits to inform product development
- Walmart: Drove strategic decisions by designing and executing a mixed-methods study that identified the root cause of customer attrition, delivering actionable solution concepts to stakeholders
- Discover: Directed rapid, iterative usability testing (RITE) on digital wallet concepts to optimize the user experience prior to development
- Honda: Analyzed intercept surveys to identify key drivers of customer behavior and inform on-site experience strategy
Kissed by UX LLC | Saint Paul | Apr 2007 – Sep 2018
Omnichannel UX Research and Design Consultant
- US Bank: Improved usability and reduced risk across customer-facing banking platforms by directing concept tests and usability studies on critical areas like information masking and legal text comprehension. Additionally, I led a foundational card-sorting study to streamline key omnichannel banking processes.
- Best Buy: Identified key opportunities to improve internal workflow efficiency by leading a comprehensive discovery process that included contextual interviews, card sorting, and process mapping
- Connexions Loyalty: Led a multi-faceted UX initiative to improve a loyalty platform by delivering high-fidelity design concepts, conducting usability evaluations, and establishing a new, scalable research repository.
- McMillan: Enhanced the student learning experience by performing expert heuristic evaluation of online course materials, providing actionable recommendations to improve usability and comprehension.
University of St. Thomas and St. Mary’s | Saint Paul | Sep 2005 – May 2016
Adjunct Professor of Statistics
- Taught college-level statistics and learning theories
- Applied Educational Psychology principles to course design and student engagement
Professional Development
Qualitative and Quantitative Research: AI for Customer Research (John Whalen, PhD, Maven), Programming for Data Science in R (Udacity Nanodegree), Data Analysis with R (Google), Fitting Statistical Models to Data with Python (University of Michigan) Data Science degree program (University of Pittsburgh)
Design & Accessibility: Responsive UX/UI Design in Figma (Udemy), CPACC course in Accessibility (IAPP), Cooper Course in Design Thinking (Cooper Professional Education)
ADDITIONAL QUALIFICATIONS
Languages: Hungarian (native), English (near-native), German (near-native), Spanish (intermediate)
Mentoring: Active mentor through ADPlist and UXPA conferences
Volunteering:
- Design volunteer for hackathons (48in48, HacktheGap),
- Educational chair for UXPA Minnesota chapter
- Co-leading the IXDF Minnesota chapter
