I have been an avid user of the Ramsey County Library, having two kids who love to read. I have had the impression that some things are easy to discover and find, whereas others are deeply hidden. Aware that I am not the user, I asked users to evaluate the website by completing three tasks with two different settings.
- Tree test – users need to find the relevant place in a listing of functions (so without the actual interface)
- Clickstream test – users have access to the actual website, with all the navigational cues and search functions.